Solutions
AI voice agents & receptionists
AI voice agents help with spoken enquiries and follow-ups. An AI receptionist answers approved questions, collects useful details and gives callers a path to your team. We design the purpose, conversation and handover around your business.
Where it helps
Who it suits
Businesses with repeated reception questions or structured call follow-ups, where human escalation is available. Sensitive advice, complex complaints and unusual commitments should not be treated as routine automated calls.
What it does
Give suitable callers a helpful first response and your team a clear enquiry brief. Unusual requests and sensitive issues have a path to a person.
What we need to assess
- Common call reasons, approved answers and excluded topics
- Phone-system capabilities and the available human transfer path
- Privacy, recording, consent and outbound-call obligations to review
A clear first conversation.
- Disclose AI and explain the purpose
- Use approved questions and information
- Transfer unusual or sensitive requests
Consent, opt-outs and human escalation
Example workflow
How it could work
A disclosed AI receptionist could answer approved questions, collect an enquiry and hand it to a person. Scoped lead activation, sales follow-ups or customer support may also be considered.
01
Identify the conversation
The call clearly discloses AI and explains its purpose. Any recording or personal information collection follows the approved consent approach.
02
Handle the permitted request
For a basic enquiry, the receptionist uses approved information and collects only necessary details. It does not improvise prices or availability.
03
Transfer or prepare a handover
The caller can request a person. The configured transfer or reviewed follow-up path must work before the service goes live; failed transfers need an agreed fallback.
Limitations & approvals
Assess Australian privacy, consent, call-recording and telemarketing requirements, including Do Not Call rules where relevant. Honour opt-outs, disclose AI and provide human escalation. No unsolicited calling without a lawful basis.
Read about permissions, checks and human oversight →Test before launch
Test noisy audio, interruptions, misunderstood names, requests for a person, unavailable staff and opt-outs. Check the actual telephone handover, not just a scripted conversation. Agree quality thresholds and a pause mechanism.
Your proposal sets out the implementation, itemised price and ongoing support. Our Process explains subscriptions and how additional work is agreed.
See discovery, design, testing and support →Questions worth asking
Can an AI receptionist book appointments?
Only if the calendar connection, availability rules and confirmation path are configured and tested. Collecting a preferred time is not the same as making a confirmed booking.
Can a voice agent make sales calls?
Scoped outbound work may be considered after checking consent, telemarketing and Do Not Call requirements, permitted calling times and opt-outs. A voice tool does not create permission to contact people.
Does every call need recording?
Not necessarily. Decide what information is genuinely needed and review applicable Australian privacy and recording requirements. Obtain appropriate advice for the proposed use; this page is not legal advice.
A service, or part of a workforce?
Use this service for a focused need or connect it with other capabilities across your business. We design the combination around your goals, information and team.
Where could your business get time back?
Tell us where time gets lost, customers wait or information is hard to find. We’ll explore how AI support and connected workflows could help, and discuss a practical next step for your business.
Request a call and MindFish will follow up to arrange a time.