Solutions
AI chatbots for business
A business AI chatbot answers conversational questions using an approved knowledge source. A website advisor can also ask relevant questions to help a visitor understand their options before inviting a human conversation.
Where it helps
Who it suits
Businesses that explain the same services repeatedly and want visitors to get useful context before enquiring. A public chatbot is not an appropriate place to expose private customer records or make unreviewed commitments.
What it does
Help people understand their options and give your team better context for qualified conversations, without forcing a long form upfront.
What we need to assess
- Approved public service information with a named content owner
- Questions the chatbot should answer, decline or escalate
- A verified human contact destination and explicit sharing consent
I spend time chasing job updates.
Which part takes the most time: finding the update or passing it to the customer?
Finding it in several places.
Sharing only with explicit opt-in.
Example workflow
How it could work
A website advisor could use approved public information to ask one useful question at a time, suggest possible opportunities and invite an enquiry after providing value.
01
Answer the first question
A visitor asks whether a service might suit their business. The advisor gives a concise answer from approved information and acknowledges what still needs assessment.
02
Ask one useful follow-up
It asks about the business bottleneck rather than presenting a long questionnaire. Suggestions are possibilities, not quotes or guarantees.
03
Offer an explicit handover
The visitor chooses whether to share contact details and an editable summary. A success message is allowed only after the configured destination confirms receipt.
Limitations & approvals
Use approved public information, keep private records restricted and ask permission before sharing an enquiry.
Read about permissions, checks and human oversight →Test before launch
Test unsupported questions, outdated sources, attempts to extract private information, abusive traffic and service outages. Verify that the chatbot admits uncertainty and that consenting to a handover produces a real receipt.
Your proposal sets out the implementation, itemised price and ongoing support. Our Process explains subscriptions and how additional work is agreed.
See discovery, design, testing and support →Questions worth asking
How do you reduce invented answers?
Limit the knowledge source, define what must not be claimed, test unsupported questions and provide escalation. Grounding reduces risk; it does not guarantee every answer is correct.
Is the MindFish website advisor live?
The text and optional voice advisor are available on this unpublished website. Visitors can review and explicitly send an enquiry and approved summary; both forms have been tested and the notifications received. Preparing a form is not sending it, and no appointment is booked automatically.
Should we store every conversation?
Not by default. Agree a genuine purpose, consent and retention policy first. The current MindFish advisor keeps history in memory for the browsing session and does not silently store or send transcripts.
A service, or part of a workforce?
Use this service for a focused need or connect it with other capabilities across your business. We design the combination around your goals, information and team.
Where could your business get time back?
Tell us where time gets lost, customers wait or information is hard to find. We’ll explore how AI support and connected workflows could help, and discuss a practical next step for your business.
Request a call and MindFish will follow up to arrange a time.